Complaints Procedure

Thank you for selecting us as your finance brokers. At The Oxford Funding Company we pride ourselves on our professionalism, honesty and commitment to offering the highest levels of service. We work on your behalf to find the best type of finance, at the best rates and with terms to suit you.

If for any reason you feel the need for complaint, our complaints procedure is laid out below

Complaints Procedure

The Oxford funding Company Ltd

You have the right to complain if you are not happy about any aspect of your dealings with us.

You can complain to us by calling/emailing or writing to the Complaints Officer at our offices. Any complaint will be acknowledged within 24 hours, and a printed copy of our complaint’s procedure sent to you. We will respond to your complaint within 5 days of receipt of your complaint, and we will confirm to you the results of your complaint within 8 weeks.
The FCA which is our regulating body does not accept complaints direct but requires that the complaint be made to the financial ombudsman. You would do this if you believe you have suffered any financial loss or other damage to your business. as a result of your dealing with us, or you believe that a complaint to this company has not be dealt with to your satisfaction.
You can complain to the Information Commissioners Office. You would do this if you were unhappy about anything that has happened to the personal and other data you have supplied to us, or we have obtained with regards your finance application.

The Contact details for the above are:

The Complaints Officer
The Oxford Funding Company
15/16 Montpellier Arcade, Cheltenham, GL50 1SU
email: mail@thefundingco.co.uk
Telephone: 01242 226662

The Financial Ombudsman
(The financial ombudsman asks that complaints are made online not by post)

On- line complaints to: financial-ombudsman.org.uk/consumers/how-to-complain
Telephone: 0800 023 4567
https://www.financial-ombudsman.org.uk/

The Information Commissioners Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

On – line complaints to: ico.org.uk/global/contact-us
Telephone: 0303 123 1113
https://ico.org.uk/